What is Service Design ?
Here is a quick read to get fair idea on what is Service Design ? Service is an activity which creates VALUE for customer who is using it...
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35172+
hours of practice
735+
userflows designed
4.1/5
TRUST score
TODAY, MAJORITY OF THE ORGANISATIONS ARE FACING REAL-TIME UX PROBLEMS.
Feature-Centric Mindset
"Add more features” instead of simplifying workflows.
Users get overwhelmed with tools they never use.
Fragmented User Journeys
Users interact across apps, websites, kiosks, WhatsApp, and offline touchpoints.
Lack of continuity causes frustration and drop-offs.
Vendor Lock-In Issues
Companies depend on outsourced dev teams.
UX becomes limited by vendor capability, speed, and priorities.
Limited UX Talent or Skill Gaps
Lack of UX strategists, UX researchers, service designers.
Companies hire only UI designers expecting full UX.
Complex Legacy Systems
Old software, ERP systems, or outdated workflows restrict modern UX improvements.
Retrofitting UX into legacy tech stacks becomes slow and expensive.
Poor Cross-Functional Collaboration
UX, Product, Dev, Marketing, Sales operate in silos.
Miscommunication leads to inconsistent experiences.
Lack of Service-Level UX Thinking
UX seen only in UI screens instead of:
End-to-end service design
Offline experience
Support journey
Maintenance touchpoints
No Continuous Feedback Loop
UX stops after launch.
No post-release monitoring, surveys, NPS, or iterative improvements.
Misalignment Between Business, Tech & Design
Strategy, design, and engineering teams don’t share a unified vision.
Conflicting priorities lead to inconsistent or diluted experiences.
Lack of UX Governance
No rules, no design reviews, no standards.
Every project goes in a different direction.
Dependency on External Vendors
Outsourced development teams lack UX maturity.
UX vision gets compromised during implementation.
Lack of Clear Ownership of UX
No single person/team accountable for end-to-end experience.
Product, marketing, sales, and tech all own different pieces, causing fragmentations.
FACING SIMILAR PROBLEMS ?
"PROBLEM SOLVING IS AN ART" BUILT ON PATIENCE, OBSERVATION, COMMUNICATION AND COLLABORATION.
"Solve UX" is an independent UX & Service design firm owned by Chintan S Kadhi acting as a bridge to help your organisation solve UX related problems.
We are 100% trustworthy UX partner to lead your UX/CX design projects, teams & stakeholders.
VALUES WE BRING FOR YOU
We Offer Flexible Engagement Models
We offer: UX Audit, Full Product Redesign, Feature-by-Feature Design and Monthly UX Retainer Support.
This gives companies complete flexibility depending on their product stage.
We Specialised In Designing Industrial UX
Most designers have never stepped inside a cement plant or construction site.
We understand boots-on-ground needs and design UX that fits real operational conditions.
We Align UX With Business Strategy
We ensure every design choice supports business goals—efficiency, revenue, retention, operational ease, or customer satisfaction.
We Support You End-to-End
From research to wireframes, UI design, prototyping, and refinement—we handle the full UX lifecycle so your team can focus on growth.
We Deliver Developer-Friendly Designs
Every design comes with clean documentation, interaction notes, and component specifications—resulting in smoother handovers and faster build time.
We Validate Ideas Before You Invest in Them
We use prototypes and user testing to check feasibility and desirability before development spends months on it.
We Create Scalable, Modular Design Systems
We build reusable components and guidelines to ensure UI consistency and faster development for future features.
We Save Time & Money by Reducing Development Rework
Our UX process catches issues early through research, prototyping, and testing—saving costly redesigns later.
We Turn Complex Requirements Into Clear, Actionable Designs
We convert confusing business logic into clean layouts and workflows that teams can implement without guesswork.
We Reduce Friction & Improve Key User Journeys
We simplify critical flows like onboarding, checkout, approvals, and task completion—making products smoother and faster to use.
We Increase User Adoption & Engagement
We design intuitive products that users understand instantly—leading to higher usage, better retention, and fewer drop-offs.
PROCESS & WORKFLOW
We follow a Simple, Structured UX workflow
01. Discover
User research, User interviews, Empath mapping, Observations, Ethnography, UX Audits & Assessments, Heuristic Evaluations
02. Define
User journey mapping, Define pain points, Highlight opportunities
03. Design
Hi-Fi Wireframing, User Interface design, Interaction designing, and Clickthrough prototyping
04. Validate
Usability testing with the stakeholders/client for feedback & validation
05. Deliver
Developer-ready assets, userflows, specifications and documentation.
15+ years of expertise in designing UX blueprints, User Journeys and Userflows to simplify human-computer interactions (HCI) experiences
Specialised in designing experiences for,
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Construction & Building Materials
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Industrial Machinery
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Manufacturing
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Oil & Gas
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Health, Safety & Environment (HSE)
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Banking & Finance (BFSI)
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Trading & Securities Settlement
Skillsets, Expertise & Tools
Figma, Adobe XD, Creative Cloud, Illustrator, Photoshop, User Research, User Journey & User flows, Wireframing, Illustrations & Graphics, Visual Design, Prototyping, Expert Review, Usability Testing, Progressive & Responsive Apps, Design Studio Operations
BRANDS COLLABORATED WITH US
BLOGS : QUICK READ
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